Privacy Policy

RockoNET IT Solutions ("RockoNET," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit rockonetitsolutions.website or contact us for services.

1. Information We Collect

We collect information you voluntarily provide when you:

• Fill out our contact form — name, email, phone number, and message
• Submit a post to the Community Board — name, city, message, and optional contact info
• Request contact information for a Community Board post
• Contact us directly via phone, email, or live chat

We also automatically collect certain technical information through analytics tools including:

• Pages visited and time spent on site
• Browser type and device information
• General geographic location (city/region level)
• Referring website or source

2. Community Board Privacy

The Community Board is designed with your privacy in mind. Here's how it works:

• Contact information is never displayed publicly. If you submit contact info with your post, only RockoNET administrators can see it.
• If another user requests your contact information, RockoNET will notify you and ask for your permission before sharing anything.
• You can submit a post without any contact information at all.
• RockoNET reviews all posts before they are published to the board.

3. How We Use Your Information

• To respond to your inquiries and service requests
• To connect community members who have given mutual consent
• To improve our website and services
• To send service-related communications if you are a client
• We never sell your personal information to third parties
• We never use your information for unsolicited marketing

4. Analytics & Cookies

We use Google Analytics to understand how visitors use our site. Google Analytics collects anonymized data about your visit. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We use Tawk.to for live chat functionality. Tawk.to may store chat session data. You can review their privacy policy at tawk.to.

Our site uses minimal cookies — only those necessary for analytics and live chat functionality. We do not use advertising cookies or tracking pixels.

5. Data Security

We take reasonable measures to protect your information. Form submissions are handled through Netlify Forms with industry-standard encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Services

Our website uses the following third-party services, each with their own privacy policies:

• Netlify — website hosting and form processing
• Google Analytics — website analytics
• Tawk.to — live chat support
• Cash App ($Rockonet956) — voluntary community contributions

7. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. The Second Chances Initiative serves youth with parental consent and guardian involvement for participants under 18.

8. Your Rights

You have the right to:

• Request access to personal information we hold about you
• Request correction or deletion of your information
• Opt out of analytics tracking
• Request removal of a Community Board post you submitted

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the site after changes constitutes acceptance of the updated policy.